South Africa's #1 Digital Identity & Trust Platform
IDFLOW
Knowledge Centre
module · Healthcare

Emergency Profile

Critical medical information available instantly to emergency services — even when you can't speak. Blood type, allergies, conditions, and emergency contacts.

Section 1

Overview

What is it?

Emergency Profile is a feature that makes your critical medical information available to emergency services — paramedics, ambulance crews, and hospital emergency staff — even when you're unconscious or unable to speak.

What does it do?

Emergency services scan your IDFlow QR code or search your IDFlow Number™ to instantly see: blood type, severe allergies, chronic conditions, current medications, and emergency contacts. This limited information is available without your consent — because it could save your life.

Why was it created?

In emergencies, every second counts. When a patient is unconscious, doctors don't know their blood type, allergies, or conditions. This leads to dangerous delays, medical errors, and even death. Emergency Profile was created to save lives.

Who is it designed for?

Every citizen — and all emergency services including paramedics, ambulance services, hospital emergency departments, and first responders.

Section 2

Current Industry Problems

1.

Unconscious patients can't communicate their medical history

2.

Doctors don't know blood type, leading to dangerous transfusion delays

3.

Allergies are unknown — patients receive drugs they're allergic to

4.

Chronic conditions (diabetes, epilepsy) are invisible in emergencies

5.

Current medications are unknown — dangerous drug interactions occur

6.

Emergency contacts can't be reached quickly

7.

Medical ID bracelets are limited in information and not always worn

8.

No standard way for emergency services to access critical information

Section 3

How IDFlow Solves These Problems

1.

Your Emergency Profile contains only critical information: blood type, allergies, conditions, medications, emergency contacts

2.

Emergency services access it through Emergency Scan™ — by QR code or IDFlow Number™

3.

This limited information is available WITHOUT consent — to save your life

4.

Full medical records still require consent from you or an authorised family member

5.

Emergency contacts are automatically notified when Emergency Scan™ is used

6.

The profile is part of your Health Profile — you control what's included

7.

Emergency services are verified before access (they must be registered on IDFlow)

8.

Every Emergency Scan™ is logged in your audit trail

Section 4

How It Works

1

You complete your Emergency Profile in IDFlow: blood type, allergies, conditions, medications, contacts

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2

You carry your IDFlow QR code (phone wallpaper, card, or bracelet)

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3

Emergency services arrive — they scan your QR code or enter your IDFlow Number™

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4

Emergency Scan™ displays critical information instantly

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5

Emergency contacts are automatically notified with your location

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6

Doctors treat you with full knowledge of allergies and conditions

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7

Once stabilised, full medical record access requires consent

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8

Every Emergency Scan™ is logged in your audit trail

Section 5

Benefits

citizens

  • ✓Potentially life-saving information available instantly
  • ✓Emergency contacts notified automatically
  • ✓Protection against allergic reactions and drug interactions
  • ✓Peace of mind for you and your family

emergency services

  • ✓Instant access to critical information
  • ✓Better-informed treatment decisions
  • ✓Reduced medical errors
  • ✓Faster emergency contact notification

hospitals

  • ✓Faster emergency intake
  • ✓Reduced liability from medical errors
  • ✓Better patient outcomes
  • ✓Faster blood transfusion decisions

families

  • ✓Automatic notification in emergencies
  • ✓Know which hospital your loved one is at
  • ✓Peace of mind
Section 6

Financial Benefits

Reduced medical errors save lives and reduce liability costs

Faster treatment reduces hospital stays and costs

Automatic emergency contact notification saves time and stress

Reduced ambulance and hospital administration costs

Prevented allergic reactions save thousands in additional treatment

Section 7

Security

Emergency Scan™ shows ONLY critical information — not your full medical record

Emergency services must be registered and verified on IDFlow

Every Emergency Scan™ is permanently logged

Full medical records still require consent — Emergency Profile is limited by design

Emergency contacts are notified when your profile is scanned

You control what information is in your Emergency Profile

Encrypted data storage and transmission

Section 8

Real-World Example

A cyclist is hit by a car and is unconscious on the side of the road.

1

Paramedics arrive and find the cyclist unconscious

2

Paramedic scans the cyclist's IDFlow QR code (on their phone lock screen or bracelet)

3

Emergency Scan™ displays: Blood type O+, severe penicillin allergy, diabetic (Type 1), on insulin, emergency contact: wife — 082 123 4567

4

Paramedics avoid giving penicillin — which could have been fatal

5

Wife is automatically notified: 'Emergency Scan activated for [Name] at [Location]'

6

Cyclist is transported to hospital — emergency department has the same information

7

Doctors administer the right treatment, avoid allergens, and manage blood sugar

8

Once stabilised, the hospital requests full medical record access via ConsentPass™

9

Wife (as authorised family member) approves access

10

Full medical history, recent lab results, and current prescriptions are available

Section 9

Frequently Asked Questions

Can emergency services see my full medical records?
No. Emergency Scan™ shows only critical information: blood type, allergies, conditions, medications, and emergency contacts. Full medical records require consent from you or an authorised family member.
Do I need to give consent for Emergency Scan™?
No. Emergency information is available without consent because it could save your life. This is the only exception to the consent rule, and it's limited to critical information only.
How do emergency services access my profile?
They scan your IDFlow QR code (which you can display on your phone lock screen, a card, or a bracelet) or search by your IDFlow Number™.
What information is shown in Emergency Scan™?
Only: blood type, severe allergies, chronic conditions, current medications, and emergency contacts. Nothing else — no address, no ID number, no financial information.
Who can use Emergency Scan™?
Only registered and verified emergency services — paramedics, ambulance crews, hospital emergency departments, and registered first responders. Random people cannot access it.
Will my emergency contacts be notified?
Yes. When Emergency Scan™ is activated, your emergency contacts receive an automatic notification with your location and the name of the service that scanned you.
Can I choose what's in my Emergency Profile?
Yes. You control what information is included. We recommend including at least: blood type, severe allergies, chronic conditions, and emergency contacts.
Do I need a special bracelet or card?
No. You can display your IDFlow QR code on your phone's lock screen. However, IDFlow-branded bracelets and cards are available for those who prefer them.
What if I don't have a medical condition?
Even without conditions, your blood type and emergency contacts are valuable. We recommend everyone completes their Emergency Profile.
Is Emergency Scan™ available internationally?
Emergency Scan™ works anywhere with internet access. However, local emergency services must be registered on IDFlow. We're expanding registration globally.
Can I see when my Emergency Profile was scanned?
Yes. Every Emergency Scan™ is logged in your audit trail. You can see when and by which service your profile was accessed.
What if my information changes?
Update your Emergency Profile in IDFlow anytime. Changes are instant — the next Emergency Scan™ will show the updated information.
Can family members access my Emergency Profile?
Family members can view limited emergency information if you grant them access. In emergencies, they can also authorise full medical record access if you're unable to.
Does this replace a medical ID bracelet?
It's more comprehensive. A bracelet can show a few words; Emergency Scan™ shows blood type, allergies, conditions, medications, and contacts. But a bracelet with your QR code makes it easier for paramedics to find.
Is Emergency Profile included in the free tier?
Yes. Emergency Profile is included in the free Citizen tier because it's a life-saving feature. Everyone should have access to it.
Section 10

Future Roadmap

Future plans include integration with smartwatches (automatic fall detection and emergency alert), GPS-enabled ambulance dispatch, real-time hospital pre-registration during transport, integration with national emergency numbers (10177, 112), and AI-powered triage recommendations.