South Africa's #1 Digital Identity & Trust Platform
IDFLOW
Knowledge Centre
module · Identity

Citizen Identity

A verified digital identity for every citizen — your IDFlow Number™ is your trusted key to services, verification, and transactions.

Section 1

Overview

What is it?

Citizen Identity is the foundation of IDFlow. It gives every person a verified digital identity — an IDFlow Number™ — that proves who they are online and offline, without exposing their personal documents.

What does it do?

Instead of showing your ID document, passport, or driver's license to every business, you share your IDFlow Number™. The business verifies your identity instantly through the API — they see that you're verified, without seeing your documents.

Why was it created?

Physical identity documents are easily lost, stolen, or forged. Every time you show your ID, your personal information is exposed. There's no trusted way to prove who you are online. IDFlow was created to solve this.

Who is it designed for?

Every citizen — from individuals who want a secure digital identity, to businesses and government departments that need to verify identity.

Section 2

Current Industry Problems

1.

Physical ID documents are easily lost, stolen, or forged

2.

Every time you show your ID, your personal information is exposed to strangers

3.

There's no trusted way to prove your identity online

4.

Businesses spend time and money verifying identity manually

5.

Identity fraud is rampant — fake IDs enable crime, fraud, and impersonation

6.

People use different identities across different services — no unified, trusted identity

7.

Biometric data is stored by many organisations, creating privacy risks

8.

There's no standard way to verify that someone is a real, verified person

Section 3

How IDFlow Solves These Problems

1.

IDFlow creates a verified digital identity — your IDFlow Number™ — through biometric verification

2.

You share your IDFlow Number™ instead of showing your ID document

3.

Businesses verify your identity instantly through the Identity API™ — they see verified status and trust score, not your documents

4.

Your personal documents stay in your Digital Vault — businesses never see them

5.

Your identity is biometrically verified — impossible to forge

6.

One identity works across all services — banking, government, healthcare, and more

7.

Your Trust Score™ reflects your verification level and history

8.

Zero Document Exposure™ — your documents are never exposed

Section 4

How It Works

1

You register on IDFlow with your email and mobile number

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2

You complete identity verification — biometric capture and document upload

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3

IDFlow verifies your identity and issues your unique IDFlow Number™

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4

Your documents are stored securely in your Digital Vault — never exposed

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5

When a business needs to verify you, you share your IDFlow Number™

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6

Business verifies via Identity API™ — sees verified status and trust score

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7

Your documents stay protected — the business never sees them

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8

Every verification is logged in your audit trail

Section 5

Benefits

citizens

  • ✓Never carry physical ID documents again
  • ✓Your personal information is never exposed
  • ✓One identity for all services
  • ✓Instant verification — no waiting
  • ✓Protection against identity theft

businesses

  • ✓Instant identity verification
  • ✓No document handling or storage
  • ✓Reduced fraud
  • ✓Reduced compliance costs
  • ✓Faster customer onboarding

government

  • ✓Trusted citizen identity
  • ✓Reduced identity fraud
  • ✓Better service delivery
  • ✓Reduced corruption
Section 6

Financial Benefits

Businesses reduce identity verification costs by up to 80%

Reduced identity fraud saves billions across industries

Faster customer onboarding means more revenue

No need to store and secure physical documents

Reduced compliance and audit costs

Citizens save money on certified copies and document replacements

Section 7

Security

Biometric verification ensures the identity is genuine

Zero Document Exposure™ — your documents are never shared with businesses

Documents are encrypted and stored in your Digital Vault

Every verification is permanently logged

You can see exactly who verified your identity and when

Two-factor authentication protects your account

Identity Lock™ lets you freeze your identity instantly if compromised

Zero-trust architecture — every access requires verification

Section 8

Real-World Example

A citizen opens a new bank account online.

1

Citizen enters their IDFlow Number™ on the bank's website

2

Bank sends a verification request via the Identity API™

3

Citizen receives a notification on their phone — approves with biometric

4

Bank receives: Verified = Yes, Trust Score = 92, Status = Active

5

The bank never sees the citizen's ID document — Zero Document Exposure™

6

Account is opened instantly — no document upload, no branch visit

7

The entire verification takes 10 seconds

8

The citizen's audit trail records: 'Bank XYZ verified your identity on 4 July 2026'

Section 9

Frequently Asked Questions

What is an IDFlow Number™?
It's your unique, verified digital identity number. You share it with businesses instead of showing your ID document. They verify your identity instantly through the API.
Do businesses see my ID document?
No. This is Zero Document Exposure™. Businesses see that you're verified and your trust score — they never see your actual documents. Your documents stay in your Digital Vault.
How is my identity verified?
Through biometric capture (facial recognition) and document verification. IDFlow checks that your face matches your ID document, and that the document is genuine.
Can someone steal my IDFlow Number™?
Even if someone gets your IDFlow Number™, they can't use it. Every verification requires your biometric approval on your phone. You can also activate Identity Lock™ to freeze everything instantly.
What is a Trust Score™?
Your Trust Score™ reflects your verification level and history. It increases as you complete more verification steps (email, mobile, biometric, documents). Higher scores mean more trust.
Is my biometric data safe?
Your biometric data is encrypted and stored securely. It's only used for verification — it's never shared with businesses or third parties.
Can I use my IDFlow Number™ everywhere?
IDFlow is being adopted across banking, government, healthcare, education, and more. Any participating business or department can verify your identity through the API.
What if I lose my phone?
Your IDFlow identity is cloud-based, not tied to your phone. You can log in from any device. Identity Lock™ lets you freeze everything if your phone is lost or stolen.
Does IDFlow replace my ID document?
IDFlow works alongside your physical ID. Your IDFlow Number™ is a verified digital identity that links to your existing ID — it doesn't replace it legally, but it makes verification faster and safer.
Can I see who verified my identity?
Yes. Every verification is logged in your permanent audit trail. You can see exactly which business or department verified you, when, and what they accessed.
What is Identity Lock™?
It's a feature that lets you freeze your identity instantly. If your identity is compromised, you activate Identity Lock™ and no one can verify or access your identity until you unlock it.
How long does verification take?
Initial identity verification takes about 5 minutes. After that, every subsequent verification by a business takes about 10 seconds.
Is IDFlow free?
Basic citizen identity is free. Premium features like Identity Lock™, advanced trust scores, and unlimited consent requests are available in the Premium plan.
Can I delete my IDFlow account?
Yes. You can request account deletion. Your identity record and documents will be permanently removed, subject to legal retention requirements.
What if my details change (name, address)?
You can update your details in IDFlow. Changes may require re-verification to maintain your trust score.
Section 10

Future Roadmap

Future plans include digital driver's licenses, digital passports for travel, cross-border identity recognition, biometric-only authentication (no passwords), AI-powered identity fraud detection, and integration with national identity systems.